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Salesforce launched Field Service Lightning about two years ago and right now, it is one of the fastest growing mobile application cum communications service. Experts deem that Field Service Lightning will garner over $100 billion in the upcoming year. Well, why not, especially since it has already booked $56 million in 2017 and $14 million in 2016. These are confidential numbers that come straight from the horse’s mouth. The spokesperson also stated that, if FSL keeps up this rate of growth, the revenues will surely surpass a $100 million in 2018.
Although FSL does not enjoy the limelight as much as Einstein Analytics and the Salesforce Internet of Things (IoT) cloud, it is one of the fastest growing products from the CRM team. It is currently competing with Oracle, Microsoft, and ServiceMax for market cap. Its target market includes select healthcare companies, telecommunication companies, and industrials. In fact, any industry or company that is ready to rely heavily on cloud services come within the scope of FSL. It can provide trained professionals with real-time job updates, thanks to lightning fast data integration and update in the cloud.
FSL is a great platform for all dispatchers, managers and mobile workers from the finance, healthcare, manufacturing and even retail fields of work. The presence of Field Service Lightning can provide customer insights to these experts on-site their jobs. For example – there are several times when a “cable guy” has all the necessary equipment, but he does not have an understanding of a customer’s problems. The presence of an accessible cloud database can help him leverage customer history and the information from similar cases, on-site. This will help the cable mechanic/engineer to provide personalized solutions to an existing problem.
Artificial Intelligence:
The inclusion of Einstein’s intelligence (AI) helps the companies to train their employees better for such situations. Since FSL caters to very specific industries, it can provide image-recognition services for tool identification, suggestion, product identification and problem identification from schematics. To understand how your business can benefit from Einstein Analytics integration, visit Flosum.com today.
The addition of a real-time cloud assistance helps the workers manage their equipment and inventory. It can automate the scheduling of repair trips as per customer requests and manage dispatcher rounds to ensure the teams have the correct equipment for the upcoming tasks.
FSL also includes Field Service Analytics that provides actionable insights on-site, through mobile devices. All workers can access their data, customer history and other aspects of the current job through their mobile phones. In fact, it can help technicians with complicated processes like installation of an EKG machine! FSL aims at providing the end-customers with better services. It equips the trainees, technicians, mechanics, and managers with the correct information that can bridge the gap between what these customers need and what the employees know about their needs.
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