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Every business needs to sell its products/services for generating revenue. No matter how good your product is, it’s never going to make you money unless a sales personnel sells it for you. That has been the way of trade since its inception.
Sales have the power to change conditions, to transform a situation through the skills of a salesperson, unlike marketing which needs to work with situations as they are. In a general sense, sales are about persuasion & action: whether it’s B2C or B2B sales Business to business (B2B) sales is a sales model that involves one business selling its products or services to another business.
B2B sale tends to be more strategic than a B2C sale because B2B offerings usually have a longer sales cycle, higher price point & require multiple touchpoints to close deals. It is considered that while B2C selling tends to appeal to buyers’ emotions, B2B selling tactics often appeal to buyers rationally.
One important rule that salespeople should keep in their mind in today’s world is – It isn’t always be closing but it’s always be helping. The world has changed a lot. Customers are tired of salesmen who try to sell them things that they don’t need & salespeople are done with being referred to as con artists who try to skim people of their money.
Earlier sales were about being ruthless & never taking no for an answer while today empathy is a necessary quality that is expected from salespeople. Technology has evolved so much & with the emergence of techniques like Account-based marketing buyer, sales prospecting has reached a whole new level. But one thing that’s never going to change is the guts of a salesperson.
However, selling isn’t a talent that comes to everyone & even if someone is natural, there are always skills that can be improved upon or new ones that can be added. Salespeople should start thinking of their sales calls as business interviews as an interview has a business purpose in mind that is clear to all participants, especially in the B2B world. And one of the most powerful tools that reps should be using is asking great questions.
Primarily because by asking the right questions, salespeople can suss out the competitive landscape & can subtly help their prospects to move toward a buying decision. Most B2B sales guys are familiar with BANT:
There are several often overlooked questions that salespeople should consider asking, which go beyond the BANT.
Exploring buyer concerns might be nerve-wracking, especially for old-school sales guys. But unless you don’t get the buyer’s objections out in the open it is impossible to address them. If you are sensing hesitation or discomfort from the buyer, you can directly ask questions like
Such questions help to assist in exposing the hidden objections towards the final sales process stages & can lead to the most productive & accurate answers.
Asking hypothetical questions about a future scenario in which the need for your product arises can enable your prospects to realize the true costs of inaction. Salespeople generally don’t ask hypothetical questions because they think it can turn out to be negative. They must train themselves to ask positive hypothetical questions by knowing the buyer’s pain points to lead them to imagine brighter futures with your product. An example of a positive hypothetical question:
These questions drive forward more insight, context, or background. Most of the times prospects tend to answer a couple of questions. The salespersons can learn more about the buyer’s situation with these questions.
But you have to be careful as too many fact-gathering questions tend to ruin your credibility. So your research needs to be up to the mark as prospects expect you to be wary of their company & industry prior to any meetings or calls. Some fact-gathering questions include:
Priority questions help to identify the key objectives of the buyer & are a clinical follow-up in assessing goals. Salespeople often make the mistake of assuming that they are aware of prospects’ priorities according to previous customers which can backfire. Because when you do, you fall prey to basing the entire strategy on false premises.
Just make sure to ask open-ended questions, as they can influence a prospect’s response in a more positive way. Some priority questions include:
These questions reinforce salespersons’ statuses as trusted advisors along with giving new information about the prospect reframing an existing worldview. Examples of some thought-provoking questions:
After understanding your prospect’s goals, you must demonstrate in a way in which your product helps achieve them. Asking goal-assessing questions helps in the discovery process towards a better understanding of the direction the client is taking. It would be sensible asking about different objectives which include:
Salespeople have to make sure to ask in a customer-friendly way since such questions are mostly straightforward.
Asking clarifying questions to your prospects can give tons of information as these tend to help you connect with buyers ensuring you have arrived at the right conclusions. You guys just have to make sure that the questions are close-ended as you are confirming your past answers instead of searching for new ones. Some examples can be:
Asking necessary questions & listening carefully to the answers may seem like a no-brainer, but the majority of sales professionals only ask so they can sell. Customers can know when they are being manipulated by questions instead of being helped by them.
So, make sure your focus is on helping and making a relationship instead of selling because then only your questions will sound authentic.
Also, don’t forget to be friendly as nobody likes a pushy salesperson. Have fun, get to know the person & walk away feeling that you have had a good chat. Happy selling!
Connect with DataCaptive today to learn how we can help you reach your B2B sales goals.
Also read our blog: WIN YOUR DEALS SCIENTIFICALLY WITH SALES PIPELINE
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