DataCaptive » Prospect » A Concise Guide To Account-Based Marketing In 2021

A Concise Guide To Account-Based Marketing In 2021

ABM in 2021

The world of marketing is continuously changing with the evolution of new trends and mantras. Due to this constant shift, many salespeople find it tough to decide which trends to pay attention to. It is advisable to stick to the good old ones that have been here for decades.


One such marketing strategy is account-based marketing. It picks up speed as companies look to hone their marketing strategy to be more efficient and cost-effective.

In this blog, we have covered –


  • What is account-based marketing?
  • Benefits of ABM campaigns
  • Identifying best-fit accounts for ABM campaigns
  • Designing an ABM campaign
  • Setting up your ABM checklist
  • Examples of highly successful ABM campaigns and methods used by them

What is account-based marketing?

Account-based marketing, or ABM, also known as key account marketing, is a strategic business marketing approach based on customer awareness in which an organization considers and communicates with an individual prospect for higher returns.

Traditional and ABM

Trish Bertuzzi, President and Chief Strategies, The Bridge Group, says – “With ABM, you are creating this strategic, orchestrated set of activities that makes you rise above the noise of what everyone else out there is doing and gets that account to say ‘Hey, I want to talk to you.’


Many B2B and B2C companies have always identified a handful of high-value accounts they think are most likely to convert and create individualized marketing campaigns across various channels. However, with the change in technology and digitization of marketing, ABM campaigns have become hyper-personalized, targeting prospects across multiple online platforms throughout their buying journey.

  • 97% of B2B marketers agree that ABM has a higher ROI than other marketing services.
  • 96% of marketers found that ABM positively impacted their marketing campaigns.
  • 84% of B2B marketers believe ABM provides significant benefits for retaining and expanding current business relationships.

Benefits of ABM Campaigns

The success of any ABM campaign solely depends on the fact how well you know your leads. ABM replaces a mass-market approach to enable the sales teams to engage with the prospects and utilize the knowledge to provide need-based solutions to their pain points.


As mentioned below, the benefits of ABM, when done right, significantly outweigh the effort and lead to massive conversions and closed deals. In short, ABM is a messiah in disguise, which can save you time, money, and human resources.

Benefits of ABM Campaigns

We have listed below the benefits of ABM

  • Align marketing activities with sales goals
  • Build a personalized relationship with high-value accounts
  • Prevents loss of marketing funds in haywire marketing gimmicks
  • Analyze specific market segments or audiences at a particular time
  • Provide need-based solutions to high profile accounts
  • Reduce spam and increase website DA
  • Build customer loyalty and improve branding
  • It leads to better management of resources

The above points show that the account-based marketing tactic is a win-win situation. Marketers know who they’re reaching out to and can better personalize their tactic- maximizing marketing the impact, shortening the sales cycle, and laying the foundation for deeper relationships.


ABM also leads to better management of marketing resources, helps marketers and sales spend less time, money, and resources on campaigns, and focus on personalized campaigns designed to resonate with the most high-value prospects.

Traditional Marketing

  • A broad approach to lead generation.
  • The motive is to attract as many leads as possible.
  • The main focus is to attract and nurture new accounts/leads.
  • Generate brand awareness.
  • Roll out offers and discount codes to make sales.

Account-Based Marketing

  • Targets niche accounts with high values.
  • The motive is to target and convert key accounts and retain them for longer.
  • The main focus is to identify key people and engage them.
  • Build long-term relationships.
  • Create new opportunities to address pain points.

How to identify high-value accounts for ABM Campaigns?

To ensure your marketing campaigns generate the highest ROI, you must identify the accounts that present the most significant opportunity. We have listed six ways in which you can identify those critical accounts to target –

1. Creating your ICPs

Building your Ideal Customer Profiles or ICPs is the best and most effective way to locate popular accounts. ICP is a description of the company that fits perfectly with your buyer. By creating a buyer profile, you will be able to gauge the pain points that need to be addressed and thus will be able to frame your ABM campaigns accordingly.


We posted a detailed guide on creating an ICP for lead generation in the B2B industry, along with downloadable templates. You can utilize them to build your customer profiles quickly.

A customer who isn’t a good fit for your services drains time from your customer success team. Develop your Ideal Customer Profile with an ideal guide.
Download an ICP template

2. Channel mapping

Channel mapping is the process of identifying your most valuable channels and accounts and exploring what a company’s brand value means to a particular customer.


Channel mapping gives you a detailed overview of your audience and is an effective and critical step in defining your ABM strategy. With this information, you can focus your resources on your most valuable channels and partners.

3. Enrich your CRM data

Without the right data, your ABM tactics will not yield the desired results. With everything else right on the spot, sales must not neglect the quality of the CRM data. Important insights could be missing, which will lead to loss of leads and misuse of marketing funds. If you want to gain control over your sales pipeline data, polish your existing data.


We offer an array of data enrichment services that will ace up the quality of your contact and company database. Multiply your returns with a highly accurate, manually verified database right away!

4. Look at your competitors’ customers and your customers’ competitors

Winning a customer is all about competition. Analyze your key customers’ accounts and take a look at the competitive brands they are looking at. You can then highlight the benefits of your solutions that these customers would miss out on in other brands. You can automate this process using tools like iDatalabs or HG Data, or do manual research using LinkedIn groups, review sites, and other online communities.

5. Use AI technology to leverage your ABM tech stack

Use AI identification tools like Terminus Cloud for ABM and discover accounts that match your ICP. You can also use predictive tools to determine which accounts are present in the market and build your strategies accordingly.

How to design an ABM campaign

Now that you are creating your VIP clients’ list and have recognized them as high-yielding customers, let’s figure out how to strategize and design your ABM campaigns.

Broaden your horizon

Extend your reach by connecting with key decision-makers.

Nurture the account

Interact with your target accounts on a personal level across various channels. Here’s our guide to data-driven email marketing campaigns in 2021 for better lead nurturing and conversions.

Measure the reach and impact of your campaign

Evaluate and optimize your ABM campaign using analytics tools.

If all these are too much for you to handle alone, you can seek a professional ABM service provider to launch successful campaigns. DataCaptive helps you align your sales and marketing teams to establish an effective ABM campaign. Not just that, we also provide you with contact details of your accounts and achieve resonating success in your marketing and sales campaigns. Avail of our rich database for all your account-based marketing needs. Target your high-value accounts and crack deals easily.

Tip – ABM in social media is impactful since you can be extremely targeted, personal, and conversational on those platforms. While social ads are usually part of ABM plans, the organic reach of social media must be a key part of your ABM strategy as well.

Setting up your ABM checklist

Before you dive into designing the ABM campaigns, there are essential steps that you need to consider. Here’s a simple ABM checklist that you need to decide on before you begin with account-based marketing.

1. Set the goal of the campaign

Finalize how big or small do you want your ABM campaign to be. This determines the scope of everything else- budget, team, and technology/channels. The goal must be documented and communicated to all teams – sales, marketing, and leadership.

2. Set the budget

Budget plays a vital role in the execution of any marketing campaign. Research on how much funds you should allocate for ABM campaigns, and strategize it accordingly. There is no specific number to it. The best is to make sure that every dollar spent should drive the best possible impact.

3. Build the team

Once your goal and budget are finalized, determine what type of team you need to execute the campaign. You can build an in-house team or outsource it to an ABM agency/specialist. Whatever method you choose, keep in mind that the sales goal is integrated into the team.

4. List the target accounts

Ensure to make a list of your most important target accounts and get it agreed upon by all teams- marketing, sales, and leadership. Though this list can change over time, you’ll need a solidified prospect list to determine the starting point’s marketing channels.

5. Choose the channels/content

Locate where the majority of your target accounts reside? Are they more active on LinkedIn, or in emails, or on Facebook? Depending upon their presence, train your team to choose the marketing channels and build a communication/content strategy for maximum response.

6. Determine the technology/ channels

Based on the budget set and the content, you can decide if you want to manually carry out the ABM campaigns or take the help of an automated sales platform. It is advisable to go for an AI technology by integrating it into your sales and marketing funnel.

7. Optimize the campaign

It would be best to optimize for visibility, engagement, sales acceleration, and other similar metrics. Depending upon your campaign goals, prioritize KPIs like organic traffic, on-site engagement, click rates, lead generation, sales numbers, and so on, which might be necessary for your business.

8. Measure response

Agree upon metrics that reflect your main goals for the campaign. Measuring an ABM campaign’s response is the most crucial point to consider while designing an ABM checklist. You can use automation software or Google Analytics for this purpose.

The best example of a highly successful ABM campaign

Before you dive into designing the ABM campaigns, there are essential steps that you need to consider. Here’s a simple ABM checklist that you need to decide on before you begin with account-based marketing.

Thomson Reuters is a leading news and information-based tools provider to professionals who used 9 ABM tactics.

Challenge – Drive customer retention, brand expansion, and streamline fast sales.
Solution –Targeted 500 accounts, divided them into three tiers, and implemented different ABM tactics for different tiers.

Tier 3: High-fit accounts, longer sales cycle

ABM Tactic 1: “Always on” Digital Marketing, including highly personalized programmatic ads.
ABM Tactic 2: Strategic field marketing inviting tier 3 accounts are requested in-market events strategically planned by the marketing team.
ABM Tactic 3: Content or event opportunity providing a chance to be quoted in a content piece or speak at an in-market event.

Tier 2: High-fit accounts, active renewals

Uses the tier 3 tactics in addition to the ones below:


ABM Tactic 4: Door opener kits providing a dimensional mailer.
ABM Tactic 5: Trial incentives are giving access to the account for free for a limited period.
ABM Tactic 6: High–profile events are inviting the decision-makers to high-profile networking.

Tier 1: High-risk renewals, largest acquisitions with an active sales cycle

In addition to the benefits of tier 2 and tier 3 accounts, the tier 1 account received customized marketing campaigns.

ABM Tactic 7: Dedicated a personnel account manager to program ads, customized to the company name, firmographics, and buying cycle stage.
ABM Tactic 8: Onsite product event where Thomson Reuters hosted online product demo events in the prospects’ offices. They also offer catered lunches, baristas, and more.
ABM Tactic 9: Executive-level thought leadership opportunities where the ABM team worked in partnership with the thought leadership group. This ensures that their top law customers have opportunities to speak at industry events and be published in blogs, white papers, and more.


Win rate: 95%

Shortening of the sales cycle: 72%

We are a professional B2B database service provider that provides innovative business solutions backed by intense market research and analysis. We aspire to empower businesses with our intent-based data solutions and help them achieve sustainable growth through profitable marketing and sales campaigns.


So far, we have enabled 70+ companies to identify, connect, nurture and convert their highly qualified prospects by enhancing their multi-channel campaigns and personalizing their lead engagement, customer acquisition, and retention processes.


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